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FAQs

KeyScan offers support on all it's products. If you have questions about our web site, our products or our services, there’s a good chance you’ll find the answer here or on in KeyScan Imaging Keyboard Knowledge base.

If you don’t, feel free to ask a question of your own by filling in the Support Request Form. We'll answer your question as quickly as possible.

 

Questions and answers:

  1. What are the prerequisites for the KS810-P?
  2. How to install the KS810-P (guidelines)?
  3. How to uninstall the KS810-P software?
  4. How to install software update of the KS810-P?
  5. How to locate and install the KS810-P driver manually?
  6. Where can I find the software serial number?
  7. How to recover from installation done without administrator privileges?
  8. How to recover from a premature connection of power to the scanner?
  9. How to download the Microsoft .NET2.0 SP1 or later:
  10. Installation problem: error message "can't find the scanner"
  11. Installation problem: The installation process didn't prompt for the software serial number
  12. Installation problem: calibration process returns "bad calibration value"
  13. Installation problem: Start scanning or calibration and the scanner stops in the middle of document scanning and does not respond to any inputs.
  14. Installation problem: Installation completed with no errors, scanner is scanning but the output is all black
  15. Installation problem: The software installation serial code is rejected, error message "Unrecoverable application error"
  16. Installation problem: First activation of "KeyScan Imaging" application after installation produce Windows error message "The application failed to initialize properly"
  17. When & How to clean the scanner sensor glass
  18. How to eliminate gray/black vertical lines from the scanned output image?
  19. Where can I find more information on how to operate the scanner?
  20. What is the difference between "KeyScan Imaging" (Blue icon) and "NoTouch-AutoScan" (Orange icon)?
  21. How to enable/disable NoTouch-AutoScan?
  22. How to Enable/Disable the 4 scanning buttons?
  23. How to quickly change all color scanning settings into Gray-Scale mode?
  24. How to use TWAIN scanning interface from 3rd party application while NoTouch-AutoScan is active



1. What are the prerequisites for the KS810-P?

Hardware: a PC computer, USB2 port, at least 1GB of internal memory, 1GB free hard-drive space

Software: Operating system: Microsoft XP SP2 or higher, Vista, Win-7 (support both 32 or 64 bits systems)

Microsoft .NET2.0 SP2 or higher: free from Microsoft, already preinstalled on Vista and Win-7

2. How to install the KS810-P (guidelines)?

The detailed instructions for product installation are given on the "Quick installation guide" document found inside the product box.

You should be aware of the following guidelines for installation:

  • Get the latest software version from the KeyScan website, its free.
  • Use the original KeyScan USB2 cable, not all cables are born equal...
  • Use only the KeyScan power adapter. Using wrong adapter can damage the product.
  • Start by connecting the USB cable. On the PC side, connect it only to the USB2 port at the back panel of the PC, do not connect to the front. Do not use USB hub or extension cable.
  • Do not connect the power adapter yet!!!
  • Install the KeyScan software, you must login as an administrator. If you install under Windows Vista or Win7 and you run the installation manually by clicking on the installation file- you must "right click" it and select "run as administrator".
  • Follow the installation instructions of the "Quick installation guide".
  • Connect the power adapter ONLY after the software installation is completed successfully. Windows should detect the scanner and activate automatically the driver-installation-wizard the wizard may popup a warning that the driver is not signed or recognized by Microsoft, press continue on such message and let windows install the driver automatically.

For more details check the KeyScan "Quick installation guide".

3. How to uninstall the KS810-P software?

  • If power is connected to the scanner, disconnect it.
  • Stop NoTouch-AutoScan: click on its orange icon on the icon-tray located at the right corner of the task bar and select "exit". 
  • Uninstall the KeyScan software using Windows control-panel add/remove programs.
  • Uninstall  the KeyScan device driver package using Windows control-panel; add/remove program, the KeyScan driver package is located near the bottom of the list and has typical entry name such as: "Windows Driver Package- KeyScan Image (date & version)
  • Restart your computer and verify that the KeyScan installation folder has been deleted, if not, delete it manually.

4. How to install software update of the KS810-P?

  • First, uninstall the current software following the instructions of "How to uninstall the KS810-P software"
  • Download the latest KeyScan software version from KeyScan website:
    • Make sure you download the correct software for KS810-P. The new KS810-P is not compatible with earlier product KS810 software.
    • When downloading, select the option to "Save" to you local hard-drive, do not select to "run" the installation direct from the website!
  • Make sure the power adapter is not connected to the scanner.
  • Follow the instructions on "How to install the KS810-P (guidelines)"

5. How to locate and install the KS810-P driver manually?

  • UseWindows Control Panel to activate the Device Manager, different versions of Windows may require different steps to get to the Device Manager.
  • Make sure that the power is connected to the KS810-P
  • Locate the Imaging Devices on the Device Manager left pan and expand it. You should see entry for "KeyScan KS810-P USB2.0 Scanner". If you do not see such entry it means that the scanner is not connected to the power or its USB cable is not connected.
  • Right click on the KS810-P entry and select "Update Driver Software"
  • Select "Browse my computer for driver software"
  • The KS810-P backup for the drivers is located under the following folders- 
  • <KS810-P main installation folder>\Backup\Driver\<"32bit"  or  "64bit">.

If your Windows operating system is 32 bit you should select the 32bit sub folder otherwise select the 64bit folder.

If you are not sure what type of operating system you have Go to Control-Panel. Select "System" and check if it is 32 or 64 bit.

Please note that your PC computer is most likely a 64bit hardware machine but may run 32bit version of the Windows operating system!

6. Where can I find the software serial number?

The software serial number, required for the software installation, is printed on a label inside the product white box package. If for some reason you do not have those please fill in the Support Request Form

7. How to recover from installation done without administrator privileges?

KeyScan product installation must be done with "Administrator" user account.

In addition, under Win7 and Window Vista when you install the software by manually clicking on the installation setup file, you must right-click and select "Run As Administrator".

If the installation was not done according to the above instructions you may get one or more of  the following problems

    • Product calibration will fail.
    • Software may fail to start.
    • Driver may not be installed.

To resolve this issue:  Follow the instructions in "How to install software update for the KS810-P product".

Please make sure you login using administrator user account and right click and select "Run As Administrator" when activating the downloaded installation software.

8. How to recover from a premature connection of power to the scanner?

If the power adapter has been connected to the scanner before the KeyScan scanner software installation, Windows failed to locate the software driver for the KeyScan scanner and marked the KS810-P device as un known device, this make the device unusable since it does not have a software driver attached to it.

To resolve this issue:

  • Make sure the power is connected to the KS810-P, if you disconnected it, connect it back.
  • From Windows "Control-panel" select "System" and activate the device-Manager
  • On the Device manager devices "tree", find the entry of the KS810-P device, it will be marked with yellow question mark indicating the bad driver installation or missing driver.
  • Right click on the device entry and select "Uninstall"
  • Disconnect the power adapter from the KeyScan product.

 At this point there are two options:

  • If you didn't install yet the KeyScan software:
    • Follow the software installation instructions as in "How to install the KS810-P software"
  • If you already installed the software:
    • Try to reconnect the power adapter. Since the software and driver are now installed, windows driver wizard should locate the driver automatically and you should get its messages and prompts about the successful driver installation.
    • If you installed the software but after reconnecting the power, windows still did not locate the driver, you should follow the instructions in "How to recover from installation with no administrator privileges". You may try instead to follow a shorter process which may work in most cases by following the instructions in "How to locate the KS810-P scanner driver manually".

9. How to download the Microsoft .NET2.0 SP1 or later

Microsoft Vista and Win7 operating systems come preinstalled with Microsoft .NET so most likely you do not need to install it again unless those library were damaged on your computer.

On XP operating system Microsoft .NET must be installed separately.

10. Installation problem: error message "can't find the scanner"

The reason for this message is that the KS810-P device driver was not installed properly.

The most common reason for this problem is that the power-adapter has been connected to the scanner before the installation of the KeyScan software, even if the connection was done briefly and removed later, the problem is still there and must be resolved.

To resolve the issue:

Follow the instructions on "How to recover from  a premature connection of power to the scanner"

11. Installation problem: The installation process didn't prompt for the software serial number

Most common reason for this problem is missing Microsoft .NET2.0 SP2 or later software library on your PC.

This problem is mostly common for installation on Windows XP systems since the XP does not have the Microsoft .NET preinstalled, Windows Vista and Win7 comes already with the .NET preinstalled.

Solution:

Download and install the .NET library, it is available from Microsoft for free download, make sure you download and install version .NET2.0 SP2 or later.

12. Installation problem: calibration process returns "bad calibration value"

Please try again to calibrate:

  • Make sure that you are using a clean white printer paper and check that its bottom edge is straight so it can be fed easily into the scanner (no folded corners).
  • make sure that before you press the OK button to start the calibration, you place the white calibration paper properly so it touch the scanner roller.
  •  After you click OK the calibration should draw the paper in around 1 to 2 inches, straight, in 3-4 short steps and then eject it backward. If the paper didn't go in the scanner calibrated the Black rollers of the scanner instead of the White calibration paper.
  • You can repeat the calibration as many times as you wish, the scanner software will save only the last calibration attempt.

If proper calibration process does not resolve the problem, the most common reason is that the KeyScan software was installed without having the proper Administrator privileges.

To resolve this issue:

  • Follow the instructions in "How to install software update for the KS810-P product".
    • Note that if you download the latest KeyScan software from KeyScan website you must first download it to the local hard-drive and run it as administrator from your hard-drive. If you attempt to run the installation direct from the KeyScan website you will get the above error when you do calibration since the installation was not done properly, when running installation from the web Microsoft degrade your user privileges from administrator to regular user automatically and without any notification, this will cause bad installation.
  • Please make sure that you login using administrator user account and right click and select "Run As Administrator" when activating the downloaded installation software.

13. Installation problem: Start scanning or calibration and the scanner stops in the middle of document scanning and does not respond to any inputs.

The most common reason for such problem is that the KS810-P is connected to your PC USB port that does not comply with the full USB2.0 standard performance, on some computers not all USB ports have the same performance either because of poor internal cable leading to the front USB ports or because of BIOS settings.

Reasons and solutions for such problem:

  • The KS810-P is connected to the PC's front panel USB port. To resolve the problem try to connect the KS810-P to a USB2 port on the back panel of the PC.
    • Disconnect both the USB and the power cables from the KS810-P
    • Connect first the USB cable to the PC back panel port and after few seconds connect the power cable, the connection order is important!
  • The KS810-P USB cable is connected to the computer through an external USB hub box or USB extension cable. To resolve the problem:
    • Disconnect the USB cable and the power cable from the KS810-P.
    • Reconnect the KS810-P USB cable directly to the computer USB port on the back panel.
    • Connect the KS810-P power.
  • The PC has USB2.0 ports set on the BIOS to function as USB1.1 (or legacy mode).  To resolve the problem:  get support for your PC setting to modify the BIOS settings of the USB ports mode to full USB2.0 mode (not USB1.1 and not Legacy).

14. Installation problem: Installation completed with no errors, scanner is scanning but the output is all black

The most common reason for such problem is that you downloaded the wrong software:

You must download and use the   KS810-P  software for the KS810-P product.

you must download and use the   KS810      software for the KS810    product.

Solution:

Follow the instructions on "How to install software update of KS810-P"

15. Installation problem: The software installation serial code is rejected, error message "Unrecoverable application error"

The serial code is case sensitive, 4 digits in each field, you must use your mouse or Tab key to move to the next 4 digit field of the code.

Solution:

  • Continue and complete the installation.
  • On the first time you try to activate KeyScan Imaging application, the serial code dialog will pop-up again, make sure you type it correctly, 4 digits in each field, case sensitive.

 16. Installation problem: First activation of "KeyScan Imaging" application after installation produce Windows error message "The application failed to initialize properly"

This error is an indication that some of the KeyScan software libraries or settings of registry failed or your system does not have Microsoft .NET2.0 SP1 or later installed. The most common reason for failure of installation of the KeyScan libraries of registry keys is trying to do the installation without having Administrator privileges on the computer or is there is a 3rd party or Windows security firewall that block some or all of the installation operations.

Solution:

To enable proper KeyScan libraries installation make sure to login as an administrator and if required disable relevant firewall functions during the installation.

If the Microsoft .NET2.0 SP1 or later is missing follow the instructions in "How to download the Microsoft .NET2.0 SP1 or later"

17. When & How to clean the scanner sensor glass

The KS810-P is a sheet feed scanner. If scanned paper has some glue (envelop with "fresh" stamp) or  white correction fluid etc. it may leave some dirt at certain points on the scanner glass. During scanning such "dirt points" are translated into vertical dark lines all the way across the scanned document.

Solution:

  • Open the back door of the scanner (by pulling it out).
  • Clean the scanner sensor glass right below the black roller, you may use cloth or plastic or wooden toothpick and move it along and between the roller and the sensor glass, the wide open area of glass beyond the roller does not matter that much only the area below the roller since this is the focus point of the scanner.
  • After cleaning put back the door, make sure to listen to the "click" on both sides of the door when they snap into position.
  • You must recalibrate the scanner with a white clean paper and test the results.
  • If required repeat these operations until you get good results.

18. How to eliminate gray/black vertical lines from the scanned output image?

Please check "When & how to clean the scanner sensor glass".

19. Where can I find more information on how to operate the scanner?

  • KeyScan KS810-P user manual is placed on 
  • "<KeyScan installation folder>\KeyScan Documents\ KeyScan User Manual.pdf"
  • KeyScan quick installation guide can be found  on the <KeyScan installation folder>.
  • You can go to KeyScan web site at www.keyscan.com, navigate to "Support\Downloads"
    • Using the KeyScan KS810: this is a general overview of the scanner
    • KeyScan Tutorial: short examples of the main scanner functions
  • Navigate on the www.keyscan.com to "How To" Videos to get few short videos demonstrating few of the scanner modes of operations.
  • Navigate to "FAQ" and browse the questions and answers

KeyScan Imaging (blue icon): is scanning interface application that let you scan multiple documents, each may have multiple pages and per each documents decide what functions to activate with that document.

NoTouch-AutoScan  (orange icon): a small application that runs in the background and sense automatically the placement of document on the scanner feeding tray and either perform the NoTouch default function or display the AutoScan function selection dialog for activation of up to 15 preset functions.

If you hit the <Page up> or <page down> keys while in AutoScan dialog you can browse between its optional 15 preset functions, make sure the dialog is "selected".

21. How to enable/disable NoTouch-AutoScan?

  • Make sure the NoTouch-AutoScan application is running, you should see its orange icon on the "icon tray" on the right part of the bottom applications bar.
  • Click on the NoTouch-AutoScan icon placed on the "Icons tray" (not the one on your desktop).
  • On the popup menu select to enable or disable the NoTouch-AutoScan.

22. How to Enable/Disable the 4 scanning buttons?

  • Make sure the NoTouch-AutoScan application is running, you should see its orange icon on the "icon tray" on the right part of the bottom applications bar.
  • Click on the NoTouch-AutoScan icon placed on the "Icons tray" (not the one on your desktop).
  • On the popup menu select to enable or disable the 4 scanner buttons.
  • Please note that the scanner buttons and NoTouch-AutoScan can't be enabled at the same time.
  • The 4 scanner buttons are dual functions, when disabled as scanner functions they become multimedia functions:  [Mute]   [Volume-up]   [Volume-down]   [Multimedia-application]

23. How to quickly change all color scanning settings into Gray-Scale mode?

  • Make sure the NoTouch-AutoScan application is running, you should see its orange icon on the "icon tray" on the right part of the bottom applications bar.
  • Click on the NoTouch-AutoScan icon placed on the "Icons tray" (not the one on your desktop).
  • On the popup menu select "Override all to Gray" or disable this function.

24. How to use TWAIN scanning interface from 3rd party application while NoTouch-AutoScan is active

When NoTouch-AutoScan is active it will start scanning automatically each time a document is placed on the scanner tray. The exception is if the KS810-P scanner is already activated through another interface:

  • If NoTouch-AutoScan is active but you start manually the "KeyScan Imaging" application, as long as this application is running NoTouch-AutoScan will not start automatically.
  •  If you run a 3rd party TWAIN compliant application and you start the scanning function from that 3rd party application selecting the KeyScan KS810-P TWAIN data source, once the KeyScan scanning interface is on and as long as you scan through the 3rd party application using the KeyScan TWAIN interface, NoTouch-AutoScan will not start.

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